About our client:

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‍Timescapes is a Kiwi-founded hardware + software SaaS company helping construction teams work faster, safer, and smarter through industry-leading camera technology and data.

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With global growth well underway, we’re entering a new phase — one that demands world-class operational scale without losing the customer-first mindset that got us here.

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We’re now looking for an Operations & Field Service Manager to take ownership of the end-to-end physical experience - from supply chain and hardware lifecycle through to field deployment and customer onboarding.

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Timescapes customers are construction and infrastructure teams operating in high-pressure, real-world environments. They rely on Timescapes cameras to deliver visibility, accountability, and confidence across complex projects.

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Your role exists to make their experience effortless — even as we scale globally.

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What this role is about

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‍This is a hands-on, commercially minded operations leadership role with real breadth and influence.You’ll own the full operational journey of our hardware and field services, including:

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• Supply chain & hardware lifecycle: Procurement, third-party manufacturing partners,  assembly, inventory management, refurbishment, and redeployment.
  
  
• Field service delivery: Leading and scaling field service teams responsible for deployment, installation support, and first-touch customer experience.
  
  
• Customer-centric operations: Getting close to teams and customers to understand the on-site reality and continuously improve how we deliver.
  
  
• Sales & demand alignment: Working closely with Sales on forecasting, pipeline visibility, demand planning, and delivery commitments.
  
  
• Product feedback loop: Translating field and customer insights into meaningful input for Product and Engineering.
  
  
• Global scale: Partnering with the leadership team to shape how Timescapes enters and operates in new markets.

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This role is about building systems that scale without losing the human, high-touch service that differentiates Timescapes.

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‍What experience you bring

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‍You don’t need to come from construction specifically, but you do need to love complex, real-world operations.

Ideally, you’ll bring:

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• Senior operations experience across supply chain, logistics, or hardware-enabled services
  
  
• Proven ability to scale teams, systems, and processes in a growing business
  
  
• Deep understanding of demand planning, inventory optimisation, and operational forecasting
  
  
• Strong cross-functional instincts — particularly partnering with Sales and Product
  
  
• A customer-first mindset: you view every operational decision through the lens of customer impact
  
  
• A practical, roll-up-your-sleeves leadership style — close to the work, close to the people

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Experience in HaaS, IoT, equipment leasing, or field-based service environments will be highly regarded.

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If this resonates, APPLY NOW, or reach out to Vanesha Din on 021 569 499 for a confidential chat.

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Please note you must have current NZ work rights to be considered.